Transforming Tenant Experience: Stories of Connection, Creativity, and Success

Tenant experience is no longer a luxury—it’s a competitive advantage. In this fast-paced, Ignite-style session, a lineup of CRE professionals will take the stage one by one to share powerful stories of how they’ve created memorable, meaningful tenant experiences across a range of settings—from mom-and-pop shops to global corporate campuses.

Each speaker will offer a unique perspective on what it takes to build trust, foster loyalty, and elevate the tenant journey. From community-building initiatives and personalized service models to tech-enabled engagement and unexpected moments of delight, these stories will showcase the creativity and care that drive long-term success.

Learning Objectives—At the end of the session, participants will be able to:

• Explore diverse strategies for enhancing tenant experience across different asset classes and tenant profiles.
• Identify key elements that contribute to tenant satisfaction, retention, and long-term relationship building.
• Apply creative engagement techniques that foster community, responsiveness, and brand loyalty.
• Reflect on lessons learned from real-world success stories to inspire innovation in your own property management approach.